Forward Deploy Engineer

As a Forward Deployed Engineer (FDE) at MS Infotech, you will be responsible for accelerating the adoption of new solutions and platform capabilities in incubation with our Top Global customers.

Operating with a forward deployed engineering mindset, you will bridge the gap where many enterprise AI projects stall at the last mile. Specifically, you will own the technical delivery of the Solution Acceleration Program - going beyond isolated sandbox environments to embed alongside customer engineers and deploy their first low-risk production use case. You will run workshops and hackathons across client's global sales base, build early adoption playbooks, and dramatically shorten the customer's path to value realization and ARR generation.

Forward Deploy Engineer Location: Melvin, PA/NJ Duration: Long Term

5+ years of hands-on software engineering experience, with a strong track record of shipping production code (Python, TypeScript, Node) in real systems - not just prototypes or demos. Solid grounding in software engineering fundamentals: API design, system architecture, testing, debugging, version control workflows, and CI/CD. Demonstrated experience running end-to-end technical engagements - from POC workshops through to production deployment Strong communication skills and executive presence, whether it's in board rooms with C-level stakeholders, customer meetings, or internal meetings with cross-functional stakeholders Ability to have strong opinions loosely held, and willingness to lean into ambiguity and proof of thriving in such environment previously Strong understanding of Twilio's products and services, as well as the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS Ability to influence cross-functional stakeholders and work collaboratively Creative thinking and problem solving skills, with a track record of thinking outside the box and delivering on "wow" Prior experience in a forward deployed engineering, technical presales and/or solution engineering experience strongly preferred